Prime Hub Trade Support Center
Welcome to the PrimeHubTrade Support Center!
We are here to help you with any questions or concerns you may have about our products, services, or your orders. Below you will find the resources to resolve common issues, contact us for support, and get the assistance you need.
1. Contact Our Support Team
If you cannot find the answer to your question below, feel free to reach out to our customer support team. We are available to assist you with orders, product inquiries, returns, technical support, and more.
Customer Support Contacts:
- Email Support:
For general inquiries, returns, or any other support requests, please contact us at:
📧 support@primehubtrade.com - Phone Support:
Speak with a customer support representative:
đź“ž +971 04 265 6391 (Available Monday – Friday, 9:00 AM – 6:00 PM UAE Time) - Live Chat:
Get instant help via our live chat feature on the website. Look for the chat bubble at the bottom-right corner of our pages to start chatting with a support agent. - Business Hours:
Monday – Friday: 9:00 AM – 6:00 PM UAE Time
Saturday – Sunday: Closed
2. Frequently Asked Questions (FAQs)
Here are answers to some of the most common questions we receive. If you don’t find your answer here, please contact us directly.
2.1. How can I place an order?
Placing an order on PrimeHubTrade is simple! Just follow these steps:
- Browse our website and find the products you want to purchase.
- Select the product and click “Add to Cart.”
- Review your cart, then click “Proceed to Checkout.”
- Enter your shipping details, select a payment method, and complete the payment.
- Once your payment is confirmed, you’ll receive an order confirmation email.
If you face any issues during the ordering process, please contact us for assistance.
2.2. What payment methods do you accept?
We accept the following payment methods:
- Visa, MasterCard, and other major credit/debit cards
- PayPal
- Cash on Delivery (available in select regions)
If your payment is not processed successfully, please double-check your details or try another payment method. For further assistance, contact our support team.
2.3. How can I track my order?
Once your order is shipped, we will send you an email with tracking details. You can also log into your account on our website and check the order status under “My Orders.” If you need more help, feel free to reach out to us.
2.4. Can I change or cancel my order after it’s been placed?
Orders can be changed or canceled within 24 hours of purchase, provided they have not been processed or shipped. To request changes, please contact us as soon as possible. After the order has been processed, you will need to follow our returns policy for any changes or cancellations.
2.5. What is your return policy?
We offer returns within [X] days from the date of delivery, subject to the following conditions:
- The product must be unused, unopened, and in its original condition.
- Certain items like electronics may have specific return conditions (e.g., unopened or defective products).
- For more details, please refer to our Returns and Refunds Policy.
2.6. How do I request a refund?
To request a refund, follow the return process outlined in our Returns and Refunds Policy. Once we receive the returned product, we will process your refund within 7 business days. Refunds will be issued to the original payment method.
2.7. My product is damaged or defective. What should I do?
If your product is damaged or defective, please contact our customer support team immediately, providing details of the issue and supporting images. We will arrange for a replacement or refund, depending on the situation. Please refer to our Returns and Refunds Policy for more information on defective product returns.
2.8. Do you offer warranties on products?
Most products sold by PrimeHubTrade come with a manufacturer’s warranty. Please check the product page for specific warranty details. For any warranty-related issues, please contact our customer support team for assistance.
3. Order Management
3.1. Track My Order
You can track your order status by logging into your account and viewing the “Order History” section. If you need real-time tracking information, we will send you an email with your tracking number once the product ships.
3.2. Modify My Order
If you want to modify your order after it has been placed, please contact us within 24 hours. Once your order has been processed, we cannot modify it. You may need to return the product once it’s received, as per our Returns and Refunds Policy.
3.3. Cancel My Order
If you wish to cancel your order, please contact us as soon as possible. Orders can be canceled within 7 hours of placing them, provided the order has not been processed. After this time, you will need to follow our returns policy.
4. Technical Support
For issues related to your purchased electronics, including setup, functionality, or troubleshooting, please follow the product’s user manual or FAQs on the product page. If you need further assistance, you can reach our technical support team at support@primehubtrade.com.
5. Returns and Refunds
For information on how to return a product or request a refund, please visit our Returns and Refunds Policy. If you have any questions about the return process, our support team is here to assist you.
6. Privacy and Security
At PrimeHubTrade, we take your privacy seriously. Please refer to our Privacy Policy to learn more about how we collect, store, and protect your personal information.
7. Contact Us
If you have any questions or need further assistance, feel free to contact us through the following channels:
- Email: support@primehubtrade.com
- Phone: +971 04 265 6391
- Operating Hours: Monday – Friday, 9:00 AM – 6:00 PM (UAE Time)
We’re here to help and ensure that your experience with PrimeHubTrade is smooth and enjoyable!