Terms and Conditions for Prime Hub Trade – Online Store (UAE)
Welcome to PrimeHubTrade, an online electronic store based in the United Arab Emirates (UAE). By accessing or using our website, placing an order, or engaging with our services, you agree to be bound by these Terms and Conditions (the “Terms”). If you do not agree to these Terms, please refrain from using our website.
1. Acceptance of Terms
By accessing and using PrimeHubTrade’s website, you agree to comply with and be bound by these Terms and any applicable laws or regulations in the UAE. We reserve the right to modify or update these Terms at any time, with changes taking effect upon posting on the website. It is your responsibility to review these Terms periodically.
2. Account Registration
To use certain features on our website, such as making purchases, you may need to create an account. You must provide accurate, current, and complete information during the registration process and update it as necessary. You are solely responsible for maintaining the confidentiality of your account details and for all activities that occur under your account.
3. Product Listings
- Product Information: We aim to provide accurate descriptions, images, and prices for all products. However, we do not guarantee the accuracy or completeness of product details and reserve the right to correct any errors.
- Product Availability: All products are subject to availability. In the event that a product is unavailable, we may cancel or reject an order, and you will be notified.
- Pricing: Prices are displayed in UAE Dirhams (AED) and are inclusive of applicable taxes, unless otherwise stated. Prices may change without notice, and discounts, promotions, or offers may apply at our discretion.
4. Ordering and Payment
- Order Process: To place an order, you must follow the steps on our website. Once an order is placed, you will receive a confirmation email with the details of your purchase. This does not constitute an acceptance of your order.
- Payment: We accept payments through various secure payment methods, including credit/debit cards (Visa, MasterCard), PayPal, and other payment systems we may offer.
- Payment Authorization: Your payment will be processed upon confirmation of your order. If your payment is not authorized, your order will be canceled, and you will be notified.
- Currency: All transactions are processed in AED (UAE Dirham).
5. Shipping and Delivery
- Shipping Locations: We offer delivery services within the UAE. For international shipping, additional terms and charges may apply.
- Delivery Times: Delivery times depend on the location and the product ordered. We will provide an estimated delivery date during the checkout process.
- Shipping Fees: Shipping charges will be calculated at checkout based on the delivery location, product size, and weight.
- Risk of Loss: Risk of loss or damage to products passes to you upon delivery. You must inspect the product upon receipt and report any damage immediately.
6. Returns, Exchanges, and Refunds
- Return Policy: You can return most products within 30 days of receipt, subject to the following conditions:
- Products must be unused, unopened, and in their original packaging.
- Certain products, such as electronics, may be subject to specific return policies. Please refer to the product page or contact customer service for more details.
- You are responsible for the return shipping costs unless the product is defective or incorrect.
- Defective Products: If a product is defective, you must notify us within 7 days of receiving the product. We will provide a replacement or refund, subject to the terms of the manufacturer’s warranty.
- Refunds: Once a return is approved, refunds will be processed to the original payment method. Refunds may take [X] business days to reflect in your account.
7. Warranty and Guarantees
- Manufacturer Warranty: Many products sold on PrimeHubTrade come with a manufacturer’s warranty. Please review the warranty terms for each product carefully.
- No Warranty: Except as explicitly stated, PrimeHubTrade does not offer any express or implied warranties for the products sold, including warranties of merchantability or fitness for a particular purpose.
8. User Conduct
You agree to use PrimeHubTrade in compliance with the following:
- Lawful Use: You will not engage in any unlawful activity or use the website for illegal purposes, including fraud, harassment, or violating intellectual property rights.
- Prohibited Content: You must not upload or transmit harmful content, such as viruses, malware, or any content that interferes with the operation of the website or its security.
- Respect for Others: You agree not to engage in activities that may disrupt or harm the website’s functionality or the experience of other users.
9. Intellectual Property
All content on PrimeHubTrade, including but not limited to text, images, logos, graphics, videos, software, and trademarks, is owned by PrimeHubTrade or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not use, copy, modify, distribute, or reproduce any content from the website without prior written consent.
10. Privacy and Data Protection
- Privacy Policy: Your use of our services is governed by our [Privacy Policy], which outlines how we collect, store, and protect your personal data.
- Data Protection: We comply with UAE data protection laws and regulations, and your personal data will be processed only for purposes related to your use of PrimeHubTrade, including fulfilling orders and providing customer support.
11. Limitation of Liability
To the maximum extent permitted by law, PrimeHubTrade is not liable for any direct, indirect, incidental, special, or consequential damages, including but not limited to loss of profits, data, or use, arising from or related to the use of our website, products, or services.
12. Governing Law and Dispute Resolution
- Governing Law: These Terms are governed by the laws of the United Arab Emirates (UAE). Any disputes arising from these Terms or your use of PrimeHubTrade shall be resolved in accordance with UAE law.
- Dispute Resolution: Any disputes or claims shall be resolved through mediation or arbitration under the rules of the Dubai International Arbitration Centre (DIAC) or through the relevant court in the UAE.
13. Force Majeure
PrimeHubTrade will not be liable for any delay or failure in performance caused by events outside our reasonable control, including but not limited to acts of God, natural disasters, strikes, war, terrorism, or government actions.
14. Termination of Use
PrimeHubTrade reserves the right to suspend or terminate your account or access to the website at its discretion, including in cases of fraudulent activity, violation of these Terms, or inactivity.
15. Indemnity
You agree to indemnify and hold PrimeHubTrade, its employees, directors, and agents harmless from any claims, damages, or liabilities arising from your use of the website or any violation of these Terms.
16. Miscellaneous
- Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and PrimeHubTrade regarding the use of our services and website.
- Severability: If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions will remain in full force and effect.
- Waiver: Any failure to enforce any part of these Terms will not be considered a waiver of our right to enforce the provision in the future.